System Outage Impacting CBSA EDI and eManifest Portals

⏱ Current Status

• Start of Disruption: July 23, 2025 – 05:30 (ET)
• End Time: Not yet determined – investigation ongoing
• Affected Parties: All clients and service providers submitting trade data via EDI or the eManifest portal

???? What You Need to Know

The Canada Border Services Agency (CBSA) is currently experiencing system issues affecting outbound communications through both EDI and the eManifest portal. Although inbound data is being received and processed, clients may not be receiving timely:

• Acknowledgements

• Reject messages

• Notices (e.g., RNS, completeness notices)

Additionally, eManifest portal users may see shipments remain in “Updating” status for extended periods. CBSA continues to investigate, but no estimated resolution time has been provided as of this bulletin. Updates will be shared as new information becomes available.

✅ Actions to Take

During this outage, please follow CBSA’s published contingency procedures:
???? CBSA Contingency Procedures For Highway Carriers:

• Ensure all drivers carry two printed copies of the required documentation.
• CBSA is accepting paper documentation during the outage.
• No monetary penalties will be issued for failure to transmit during the outage period or within two hours after systems resume.

We will continue to monitor this situation closely and update you as soon as CBSA provides new developments. Buckland appreciates your patience and cooperation as this situation unfolds. For questions related to your shipments or documentation during the outage, please contact your Buckland representative.