MX Customs Delays – Altamira Port

November 11, 2023 – Recently, a cybersecurity incident occurred at the IPM terminal at the Altamira Port in Mexico. This incident impacted several systems and applications which have resulted in delays during the customs clearance process and processing of FCL on time.

To minimize the potential impact of this situation, it is advised that you reach out to your Buckland Service Representative to prioritize your shipments. Buckland will continue to monitor the situation and provide relevant updates as they are available.

For more information (In Spanish): Comunicado Infraestructura Portuaria Mexicana S.A. de C.V.

Communication Translated to English:

We hereby inform you that last Saturday, November 11, we experienced a cybersecurity incident directed at our terminal. Thanks to the security and protection systems we have, the impact was minimized, avoiding any information leak. The incident impacted several systems and applications, partially affecting the operations and services of the terminal, including communication via email.Since becoming aware of the incident, we have activated and implemented our cybersecurity protection and response protocols, working with experts on measures to avoid any major impact, prioritizing the protection of the integrity, confidentiality and availability of information.

We thank you in advance for your patience and understanding as we fully reestablish systems and operations.